RIGHTS FOR INDIVIDUALS
All individuals receiving services have:
RESPONSIBILITIES FOR INDIVIDUALS
As with all rights, there are always responsibilities. All individuals receiving services have the responsibility:
· To consider the respect and dignity of all individuals at Access Resources.
· To advise Access Resources when unable to participate in a program
· To take responsibility for reactions towards others
· To take responsibility for actions as well as interactions
· To inform the Program Director at Access Resources in the case of unfair treatment
· To self-advocate, to the best of one’s abilities, for one’s rights
Should you require further explanation of Rights and Responsibilities, Access Resources has several accommodations documents available to assist in understanding Rights and Responsibilities.
QUALITY OF LIFE FRAMEWORK
|Independence||Personal Development||Personal Skills|
|Social Participation||Interpersonal Relationships||Social Networks|
|Social Inclusion||Involvement in Community|
Legal access and due process
|Well-being||Emotional Well-being||Safety & Security|
|Physical Well-being||Health & Nutrition Status|
Recreation & Physical Exertion
Access Resources regards any and all information about service recipients as confidential. Personal information is used only for providing services and for reviewing the quality of service delivery. Written consent will be requested if any information about you is to be shared with anyone. All Access Resources staff members sign a confidentiality agreement upon hiring. Any individual may view their own personal file by submitting a written request to Access Resources.
Access Resources employees sign a Professional Ethics Agreement that addresses how employees will interact with individuals, families, colleagues, interdisciplinary teams, etc. The agency's priority as a progressive human services agency is to ensure ethical service delivery. The Professional Ethics Agreement provides a common foundation to all agency decision-making and professional relationships and is the foundational document upon which all policies and procedures are based.
ILLNESS & ABSENCE
If you are away because you are sick (exhibiting flu or cold symptoms: fever, cough, runny nose, vomiting or diarrhea) or away on a holiday, please call the office to let us know or let your worker know.
If you are sick, please stay home and get well. If you come to programs or services and become sick or you are already sick, we contact your family or home share provider to come and pick you up.
We don't want to risk getting others sick or spreading germs.
ASSESSMENTS AND GOAL PLANNING
Each individual beginning to receive services from Access Resources will be informed as to services available and an overview of the agency. Access Resources will provide a functional assessment at the time of service initiation in order to proceed with the service planning and goal setting processes.
Individuals' support networks, including families, friends and involved professionals, all play major roles in facilitation and supporting person centered planning and goal setting. Access Resources looks forward to working with individuals and their support networks in the planning process.
Access Resources staff would would like to hose or attend planning/goal setting meetings at minimum once per year. For more information, contact Sonja.
AGENCY SAFETY AND EMERGENCY PREPAREDNESS
Access Resources considers safety and preparedness for emergencies as an important part of delivering quality service. Our practices are based upon and reflect comprehensive Occupational Health and Safety Procedures. Staff are trained in Non-Violent Crisis Intervention (i.e. NVCI training). Access Resources remains committed to the use of the least restrictive intervention options available.
Staff also must have valid certification in First Aid, Food Safe and WHMIS.
Among Access Resources' many safety precautions, the agency has in place a detailed procedure for both critical incidents and natural disasters should they occur. If there any question, concerns or comments about safety and preparedness, please contact an Access Resources staff member.
As part of its commitment to continuous improvement, the agency welcomes all feedback submitted from all sources. Access Resources will receive and review all feedback submitted from all sources to continuously improve programs and operations.
Feedback received by employees from all mechanisms (both formal and informal) will be provided to the responsible Program Coordinator. Informal feedback mechanisms include, but are not limited to, input received from all sources via:
- Feedback/suggestions box- Email/website/telephone